If you have technical questions while attending the Symposium, please see the FAQs below.
To view this site with an accessible browser, download our Essential Accessibility browser
What is my login info?
Your email address is your login name.
Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk/spam folders.
How do I access the sessions?
You can access any of the sessions by clicking on the “Agenda” in the top menu bar. Click on any session title and then click on the “View Session” button.You will be able to access each session 5 minutes in advance of the start time.
Will I be able to view the recorded archive of these virtual conference sessions?
The virtual sessions are being recorded and all registrants will have access to them. All sessions will be posted 1 week after the live session takes place. The process will be similar to how you login for the live programs, but you will be able to view at your convenience.
Will I be able to earn credit for attending the sessions?
Each session offers 1 contact hour. You will have until 11:59PM June 30, 2020 to claim your contact hours. After attending or viewing a recorded session, a required survey will be unlocked. After submitting the survey you will be able to download your certificate of attendance. If you did not see the survey after the session ended, simply go to the "Agenda" page, find the session name that you attended and click on "View Session". When the page refreshes, look for the "Survey" item, complete it and then print your certificate.
How do I download the slides?
The slides will be added to the event site by sometime next week. We will email you automatically as soon as both the slides and the recordings are available. To access them, just log back into the event site and use the agenda to open the session or sessions you're interested in. When you select a session, you'll see the recordings and handouts right there on the session page.
When will recording be posted?
Yes all sessions are being recorded, and we'll email automatically you as soon as the recordings and the handouts are available. We expect sometime next week. To access them, just log back into the event site and use the agenda to open the session or sessions you're interested in. When you select a session, you'll see the recordings and handouts right there on the session page
Can I watch this later? How long do I have to watch the recording?
We're recording the whole event, and we'll email automatically you as soon as the recordings and the handouts are available. We expect sometime next week. To access them, just log back into the event site and use the agenda to open the session or sessions you're interested in. When you select a session, you'll see the recordings and handouts right there on the session page. Recordings will be available until the event site closes on July 31
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. If you continue to have technical issues, restart your computer and login to this site again.
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure your organization meets hardware, software and bandwidth requirements well in advance
Step 1: Browser Tests
Please take the following browser test: http://events.commpartners.com/webcasts/browsertestor/ If you see a video of the Jefferson Memorial and hear music you have passed the test.
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
An up to date version of Chrome, Firefox, Edge or Safari browser. Please do not use Internet Explorer 11 because it is too old and will cause you issues.
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: 220.127.116.11 port 80, 443 (web and audio) 18.104.22.168 port 80, 443 (web and audio) 22.214.171.124 ports 80, 443 (web and audio) 126.96.36.199 ports 80, 443 (web and audio) 188.8.131.52 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. WiFi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
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Need Tech Support?
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